CMS Training, Content Management Training on Content Management Tools - CrownPeak

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CrownPeak Services: Training

CrownPeak’s training services are designed to be as unique as our customer’s needs. Web Site Management is a process – not a product. And the process of rolling out a completed project and establishing a happy, active end-user base is a critical element of a successful project. The two critical aspects of training are the creation of training materials and the actual classroom or remote training sessions. Each is equally important.
Train-the-Trainer Training
	CrownPeak provides basic system training as part of our normal roll-out process. As we complete the initial customization and integration process, CrownPeak walks our clients through their system. We work together with the client over the next month (we call this the “burn-in” process) and provide regular training and system updates throughout this process.

End-User Training
	Typically done in a classroom setting, this training comes with completely customized documentation. CrownPeak provides two trainers in the classroom – the instructor and the customer’s actual CrownPeak Account Representative. We walk through actual tasks and refer to the documentation to get people used to referring to the documentation. The documentation is a “how to” manual, with very simple, step-by-step instructions, images and screenshots throughout.

Developer Training
	CrownPeak CMS features a complete developer environment, and we train clients or partner developers to work with it. Remember, the CrownPeak application suite can produce web content management, digital asset management, image management, intranet applications, and so on. It’s the developer’s job to customize and integrate, and the developer environment gives the developer complete power and access.

Customized Training
	Your web site management solution is as unique as your organization. Whether CrownPeak is providing individual applications like Content Management or Search or a fully integrated Web Site Management suite, CrownPeak provides customized training programs to ensure our customers are well prepared to manage as much you want. Your objective may be to train new users, tune up existing users (advanced user training), update training materials and “how to” manuals, or to find improvements and tweaks to the system.


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