Product Release Overview

What’s new in the latest release for DXM, DQM, and DG solutions

October 10, 2019

October 2019 Product Release Overview

Here's what's new in the October 2019 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions.

Watch Now: October Product Release On-Demand Webinar

Digital Experience Management (DXM) Release Highlights

This month in DXM we've added additional ways for you to receive the help and support you expect as a Crownpeak customer.

Resources Widget

You can now trigger a widget that gives direct access to creating support tickets, training and onboarding, the Crownpeak Community, and developer documentation. It's located at the top right of your screen next to Notifications and your Profile.

What this means for you: There is now one centralized location within DXM for product help, information, and support. This brings together all the resources you need to create world-class digital experiences in one place.

Resources Widget

Ideas Exchange

The Ideas Exchange is now live in the Crownpeak CommunityIt is the place for DXM customers to create new feature suggestions or upvote existing suggestions from other users, and also add their thoughts and comments on suggestions. The Crownpeak Product team will review and manage incoming recommendations. 

What this means for you: The Crownpeak product team is constantly looking for feedback from our users and ways we can improve our products, but it is impossible for us to sit down with everyone individuallyYour thoughts and ideas are incredibly valuable to us and we don’t want any to slip through the cracks. The Ideas Exchange is another avenue for you to share with us and your peers. The DXM Product team is committed to moderating this list and responding to your ideas, even if we don’t implement them right away. For more information on the Ideas Exchange and how you can participate today, read the Ideas Exchange blog post. 

idea exchange gif

Submit an idea to the Ideas Exchange

Digital Quality Management (DQM) Release Highlights

Big things are in the works for DQM, but we aren’t quite ready to share them. In the meantime, check out the release notes in the Community to see the smaller changes we have been making. Stay tuned!

Privacy UX and Digital Governance (DG) Release Highlights

CCPA in Universal Consent Platform (coming soon)

Our Universal Consent Platform will soon be updated to help you comply with the California Consumer Privacy Act (CCPA)This includes: 

  • Flexible options for “do not sell my information” links including buttons, banners, and traditional links

  • Privacy disclosures that are updated in real-time with current data collection information

  • Configurable forms for subject access and “Do Not Sell” requests


For more information on CCPA-focused features in UCP check out the new datasheet.

What this means for you: We are committed to keeping Universal Consent Platform up to date with evolving global privacy regulations with the CCPA being the most relevant example of that. As a Crownpeak customer, you can be confident that your consent solution will help you stay ahead of changing legislation and provide your visitors with world-class privacy experiences. 

Configurable forms for subject access and “Do Not Sell” requests

ucp screeshot

Category-level privacy options configured by the type of user data collected

Notice Templates

We're continuing to add features based on customer feedback that make UCP easier to use. The latest feature for that initiative is notice templates.   

Notice templates allow you to create a template of the functional settings your organization has chosen for privacy law compliance. Similar to how you currently create and update templates for the design (look and feel) of a notice, you'll now also be able to create and update templates for the privacy settings. As updates are made to the template, changes will automatically be applied to all notices that use that template.  

What this means for you:  The new notice templates are a major time-saver, especially for those who have more than 25 notices. You can now adjust settings and apply them across domains in a fraction of the time. 

crownpeak logo


August 6, 2019

August 2019 Product Release Overview

What's new in the August 2019 release for Crownpeak Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions

August Product Release On-Demand Webinar

Digital Experience Management (DXM) Release Highlights

Our last few DXM releases are a direct result of listening to customers and incorporating their feedback into the product to make their lives easier. These improvements should help all DXM users work more efficiently. For a more detailed list of changes, check out the release notes on the Crownpeak Community.

Asset Loading Progress Bar

You will now see a progress bar when assets are loading.

What this means for you: Provides more clarity on progress being made and as a command is being processed.

Web Content Optimizer (WCO) Standalone

You now have direct access into the standalone WCO application within the platform, providing full functionality for WCO within V3.

What this means for you: You can now use all the features of WCO (our personalization engine) within the V3 UI. Previously, you had to use the WCO standalone application for certain advanced functionality (like changing variant prioritization). WCO lets you do things like:

  • Deliver targeted messages, content, and offers to users based on parameters you set directly in the platform

  • Dynamically serve the right content to the right audience - on the right device, at the right time

  • Create and edit intuitively with simple business rules or complex data-driven criteria

  • Target users based on ambient, behavioral, form, or third-party data

WCO screenshot

WCO Standalone within V3 UI

Also Applies To

You can now apply changes to multiple assets when making changes to a related asset. Administrators can now safely and rapidly apply changes to groups of content.

What this means for you: Making mass changes to assets can be a time-consuming and onerous process. Our customers were looking for a way to make changes to assets more quickly that did not require making one change at a time. Now, when you make a change to an asset, you have the option to apply the changes to additional assets, vastly reducing the amount of time required to make changes to groups of assets. See screenshots below for context.

workflow screenshot

Option appears when a change is being made to a supported asset type

product screenshot

Select additional assets to apply changes to


Digital Quality Management (DQM) Release Highlights

In addition to a number of performance improvements, we have added SSO capabilities to DQM . For more information, check out the full release notes.

Single Sign-On (SSO)

Single sign-on capabilities have been added to DQM.

What this means for you: If supported by your organization, you can now login to DQM using your corporate ID and password. Contact your customer success manager for more information on how to get started.

Digital Governance (DG) Release Highlights

In this release of DG, we have opened up our consent solution to give you more control over the privacy experience and made a number of time-saving usability enhancements. For more information check out the full release notes.

Consent as a Service - Universal Consent Platform (UCP)

Consent as a Service is an extension of our Universal Consent Platform , opening up APIs that enable companies to request and track consent on any platform/application, not just web or mobile. Our consent APIs also provide complete control over the design of the privacy experience.

What this means for you: Stay compliant on every device or platform that's processing personal customer data. Our Consent APIs allow you to track and record consent anywhere - including web, mobile, email, forms, IOT devices, and more. With complete design freedom, you can further optimize the consent experience for your audience and create more loyal customers, all while complying with global privacy laws.

consent screen shot

Consent as a Service Application Settings

reporting options screenshot

Consent as a Service Reporting Options

Google Recipes and Easier Prior Consent Setup in UCP

For those of you using Google Tag Manger, we are now leveraging Google recipes to give you the ability to create and import a file into GTM to automatically build the rules that are needed for prior consent (blocking categories and tags before a consent choice has been given). If you're not using a tag manager, the same file will provide a list of all vendors or categories, making it much easier to gather the information you'll need to build out the prior consent data points.

What this means for you: You can save considerable time while setting up prior consent in Google Tag Manager and implementing a new notice. Rules and triggers are set up across all tags or categories automatically instead of having to build each one individually. For more information on how to use this powerful feature, read the blog post, "Google Tag Manager Recipes Bring Ease of Use to Consent Experiences."


June 20, 2019

Product Release Overview

What's new in the June 2019 release for Digital Experience Management (DXM), Digital Quality Management (DQM), and (Digital Governance) DG solutions   

Get a peek at what we’re talking about in our June Release Webinar - available on demand.

Community Launch

We have launched the Crownpeak Community to better serve you across all our product and services! Our customers are a huge part of what makes Crownpeak special, and the community is a brand-new forum for you to interact with us and your like-minded peers. Behind the scenes is a dedicated community team along with members of our customer success, product, support organizations, and more, all committed to helping you succeed with Crownpeak.

Go to the Community for:

  • Discussions

  • Training videos, product tips, information, and FAQs

  • Developer tools & resources

  • Release notes

  • Support case management

A note about support case management

As of June 1, 2019, all support cases should be submitted through the new Crownpeak Community.

To access or submit a support case

  • Go to the Community to Register or Sign In (if you're already registered)

  • Request access to the Case Portal with this form

Once your case access is confirmed:

  • Log in to the Community

  • Allow cursor to highlight over "Training and Support" in the top navigation of the page

  • Under "Case Management," select "My Case Portal" which should take you to your support page

We appreciate your support and hope you find this community helpful as you continue to maximize your relationship with Crownpeak. We look forward to your feedback!

community screenshot

Digital Experience Management (DXM) Release Highlights

UI Improvements

In addition to the launch of the Crownpeak Community, we have made a lot of small usability and performance improvements to DXM. For example, user create/edit screens now display validation when values are wrong, and check marks within "View" are persistent on reload. See the full list of improvements in the release notes.

What this means for you: These small changes may not individually impact your day-to-day workflow, but many of them were requested by customers like you. When added together, these changes go a long way toward making DXM the most user-friendly digital experience platform available.

Digital Quality Management (DQM) Release Highlights

UI Improvements

Along with the new DQM-specific section on the Crownpeak Community, we have also made a number of usability and performance improvements to DQM. We want to provide a consistent and intuitive experience and so, for example, the display of truncated items in our dropdown menus now includes a tooltip and the zero checkpoint issues message is now displayed in green. Small, but powerful. See the full list of improvements in the release notes.

What this means for you: While these changes may not individually impact your daily workflow, many of them were requested by your peers in other organizations. We believe these kinds of improvements help make DQM the most user-friendly digital quality tool on the market.

Digital Governance (DG) Release Highlights

Real-time Scanning for Universal Consent Platform (UCP)

Consent notices can now be updated daily using data collected in real-time from actual users. Real-time scanning is available to all current UCP customers at no extra cost. If interested, please contact your CSM to find out how you can take advantage of this new capability today.

What this means for you: Notices will now be updated on the day any data collection changes happen. Other consent solutions rely on weekly or monthly scans to populate notices, which leaves a potential compliance gap between when the technologies change and when the notice is updated. Since changes are often initiated by third-parties and are outside your control, real-time scanning is the only way to consistently stay compliant. In addition, this means you can see real user metrics on your page, instead of synthetic data generated by a crawler.

EvTools Browser Extension

We have released a new browser extension, which is available at no extra cost to all Crownpeak Digital Governance Customers. EvTools shows you what tags are firing on webpages you visit, while providing you latency and site speed information.

What this means for you: EvTools gives you a lot of the information you could already obtain from a page scan in Tag Auditor, but makes it more accessible while you are clicking through sites in your browser. It also gathers data associated with your specific browser session instead of using a clean scan. This should help you get quick insights while you navigate through your pages and ensure consent notices are working properly.

evidon screenshot

Consent Optimization

You can now configure notices to run for set time periods within the Universal Consent Platform. Changes can be logged and tracked, and at the end of the period you will receive an email with performance stats and the option to make the change permanent.

What this means for you: This functionality can be used in a couple of different ways. First, you can use consent optimization to set up automated tests of different notice configurations, which will help you discover how different settings affect consent rates so you can maximize them. Second you can use it to time when notices are shown so you can sync them up with your marketing campaigns.

evidon screenshot

Consent Optimization Tests

crownpeak logo



May 7, 2019

Product Release Overview

What’s new in the May 2019 release for DXM, DQM, and DG solutions 

Digital Experience Management (DXM) Release Highlights

DXM Tables

The Tables within the Reports section of the CMS has been completely redesigned Some of the new functionality includes:

  • Updated UI

  • Configurable columns

  • Type-ahead search

  • Date picker

  • Ability to access assets directly from reports

What this means for you: Tables are now faster and more responsive and are consistent across the platform, which will help you access the information you are looking for more quickly.  We have also added new options to help you drill down and get the specific information you need. 

DXM tables screenshot 

Image Editing within DXM

The image editing experience within DXM has been updated. The new technology combines photo manipulation capabilities, integration functions, and filter functions to create a more powerful experience for our users.

What this means for you: You can now edit images without leaving DXM. You no longer need to interrupt your workflow to do things like cropping, resizing, pixelating, tinting images.

image editing imgage

Experience Layer

We have added an experience layer to all of our products. More information can be found in the DQM section below.

Digital Quality Management (DQM) Release Highlights

Experience Layer

We have added an experience layer to all of our products, which allows us to add overlays and messages within the UI. 

What this means for you: We can now highlight new features, build guided walkthroughs, and suggest actions based on how you are using the product.  Our goal is to use this functionality to help you get the most out of our products. 

app cuesscreenshot

experience layer screenshot experience layer screenshot

Digital Governance Release Highlights

Adobe Launch Integration

We have added an experience layer to all of our products, which allows us to add overlays and messages within the UI.

What this means for you: We can now highlight new features, build guided walkthroughs, and suggest actions based on how you are using the product.  Our goal is to use this functionality to help you get the most out of our products. 

evidon screenshot

Consent Comparison

Side by side consent notice comparison has been added.  You can now compare based on date and country.

What this means for you:  This helps you understand how changes you make to your notices affect rates and gives you more of the information you need to optimize.

consent comparison screenshot

Consent Category/Vendor grouping

Consent notice configuration has been updated to allow category and vendor level grouping.

What this means for you:  This gives you more control over your notices and more customization options for the end-user experience. You can group vendors together to make the opt in/out process clearer and easier.

consent detail screenshotconsent detail screenshot






March 21, 2019

Product Release Overview

What’s new in the March 2019 release for DXM, DQM, and DG solutions

Digital Experience Management (DXM) Release Highlights

Performance Improvements (Webpack)

To increase performance across the DXM platform, we rewrote our entire front-end with Webpack as a module bundler. The benefits are two-fold, and:

  1. Modernize our tools – Webpack is more modern and better supported than Gulp. Since we use Angular CLI, we also see maximum performance improvements.
  2. Modernize our build process –The old build process for Gulp was extremely rudimentary and dated, and not optimized for a production application. Previously, we were serving each JS file individually and now we are able to bundle the code into several large JS bundles.

What this means for you: DXM is faster and feels more responsive, which will help you complete tasks more quickly and efficiently.

Performance Improvements by Page:

Login Page

Content Page

Dashboards Page

Settings Page

Reports Page

Average

Gulp First Contentful Paint

11.0s

10.5s

11.8s

10.9s

10.7s

N/A

Webpack First Contentful Paint

3.9s

4.2s

4.0s

4.1s

4.2s

N/A

First Contentful Paint Speed Increase

182% faster (7.1s)

150% faster (6.3s)

195% faster (7.8s)

165% faster (6.8s)

154% faster (6.5s)

189% faster (6.9s)

Gulp Time to Interactive

11.2s

15.9s

16.9s

16.8s

12.4s

N/A

Webpack Time to Interactive

7.0s

8.4s

7.1s

10.0s

7.0s

N/A

Time to Interactive Speed increase

60% faster (4.2s)

89% faster (7.5s)

138% faster (9.8s)

68% faster (6.8s)

77% faster (5.4s)

106% faster (6.74s)

FTP Mounts

The FTP Mount enables you to explore and download files directly from the FTP servers. They are configured in the Export SFTP section of the platform. The Mount is read-only, so it includes browsing and downloading. 

What this means for you: The Mount is a quality of life improvement focused on improving navigation within the DXM UI.

ftp mounts screenshot

Digital Quality Management (DQM) Release Highlights

Search Engine Optimization – Trend over time Website SEO page

Building on the release of our dedicated SEO page, we have now added trend tracking over time to the page.

What this means for you: This new function for web editors provides trending information that clearly visualizes performance over time, letting you see if it is moving in a positive or negative direction. It also shows if there is a spike in issues following a website update.

seo report screenshot

Search Engine Optimization – Trend over time Group SEO page

The same functionality has also been deployed across the Group SEO page.

What this means for you: This function helps managers and administrators get a global trend across all websites or a group of websites. You can easily spot issues and then drill down to see which websites may require additional support.

seo overview screenshot

Groups Leader Board – Performance upgrade

We have also recently released an update to the Groups Leader Board page. While the functionality of the page remains the same, we have moved to a later technology that improves page load speed significantly.

What this means for you: The Groups leader board page loads more quickly, helping you get insights faster.

Digital Governance Release Highlights

To increase the flexibility of our products we redesigned some key features and the end user experience for both opting out and consent. Also, to help customers better understand how their notices are performing, we have added consent reporting as an initial view into the Privacy UI.

Redesigned Consent Tool

This redesign gives more granular control to the end-user. You can now configure notices to group technologies at a category or vendor level. Technologies in the “essential technologies” category cannot be changed. We have also incorporated tabs to improve the consent experience that include links to the Privacy Policy, IAB Framework, Data Access Rights, and the “opt-out” tool. In support of this new display we have implementation instructions between our tool and Google Tag Manager available.

What this means for you: These changes are aimed at improving the consent experience for the end-user, but also give you more control over what that experience looks like.

consent tool overview

Consent Dashboard

To help you better understand consent rates, we released our consent dashboard. The consent dashboard gives an overview of your website’s consent rates over the last 7 and 30 days with the ability to drill down at a domain level.

What this means for you: You can now get a better idea of how your notices are performing and how users are interacting with them.

ucp dashboard screenshot

Vendor Report

You can now generate a vendor report to tell you what vendors are on your notices and what domains they are on.

What this means for you: This report allows you to quickly get an overview of what vendors are on your notices and where they are being displayed.

vendor report screenshot